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Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? on Please enter the email address you use to sign in to your My Virgin Media account. Virgin Media contact forms cover the following categories: One final option for the more traditional customer is to send Virgin Media's Customer Care department a letter. on 28-01-2022 Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. 11:25. Report any dodgy requests, emails, or calls to Virgin Media. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. I could go to Google but would rather keep them all in the one place. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Customer service free from Virgin Phone or Mobile 150. 3 hours ago. Virgin Media on social media. 22:50. 09:38. Only Virgin Media Ireland provides online forms for contact. 11-09-2022 Virgin Media phone numbers. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. For Virgin Media TV, broadband and phone customers. You can call, live message, use the community forums, or use a relay service to get the help you need. Click to mark as a Helpful Answer, or use Kudos to say thanks, on Gmail is one option along with Outlook and the many other free email suppliers. I really dont want to lose this email address and would appreciate some Forum Support if possible. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. Step 1) Create a distribution list in your Address Book. These lines are also open seven days per week, from 8am to 10pm. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. Need a helpful hand to show you how to make a payment? Thank you so much for your post and welcome to the community forums, it's great to have you here. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. Learn more, Have I helped? Learn more, Have I helped? 1. 05-07-2022 Virgin Media mobile numbers have a separate number to call. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. 15:10. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. If this ever happens to you again we have information on how to deal with fraudulent calls here. the email account is set up within my main virgin media account. Click Mark as Helpful Answer or use Kudos to say thanks, on Registered in England with number 02591237. I thought that there was an option to say whether or not you were a VM customer. I can confirm the number you were called from is not us. You should still be able to add a third party email address to the VM webmail page via the method you are using. We would love to hear from you! In total, there are 6 ways to get in touch with them. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. * Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. on . This is useful if photos will help your explanation. Sales service for mobile 0800 064 3820. On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Lets take a look at these options now. Find them from our full list of Virgin companies and visit their own website for relevant contact details. Or 0345 454 1111 from any other phone. Find a Virgin company. Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. 09:05 ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. 30-04-2022 In order to do so I will need a little bit more detail so I will send you a private message. Necessary to provide basic functions of the website such as page navigation. 14:33 Public Sector Queries. Thanks to all authors for creating a page that has been read 98,155 times. These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. 09-07-2022 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. . Is Virgin Media 1908 free to call? A Virgin mobile account alone is not sufficient. 11:59. Before subscribing people to your distribution list, please: I have this problem also. To purchase products or services, or to move your services, call us to speak with an agent. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. How do customers contact Virgin Media? Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. Want to chat to a specific company? Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. 01-05-2022 While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. If you need to contact Virgin Media for any reason, there are a couple of methods you can use to reach the provider such as:. 15:15. We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. 0345 454 1111 - if you're calling from any other phone. on Welcome to the community! 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. 08-02-2022 I'll send you a PM now to assist further. Irish Creating Original Music + Sound Design Worldwide - Always. Yep, that's a scammer, and hanging up was the right thing to do. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. Im trying to set up a new email address on my account. Possibly. Above information is just basic enquiry phone numbers and contact information but, If you want any particular . I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on Virgin Media email address: enquiries@virginmedia.com. Also service slow couple of times a month, Anyway,thanks for contacting me.It would be helpful if it was easier to find a number on your website under Help rather than navigating through various hoops. Thank you for letting us know and I am so sorry you are facing these issues with your connection. Customer service 0345 454 1111. Changes to our Acceptable Use Policy for Virgin Media Mail. Use Virgin Media phone lines when calling from a different provider. Got a question about our services or need a troubleshooting tip? Call for free to get your TV & Broadband sorted today. wikiHow is where trusted research and expert knowledge come together. on on Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. Business Development Executive @ Virgin Media O2 Business. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. Virgin Media UK does not provide this service. 06-07-2022 Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. This must have been coincidentalI have one box with a line going to house(cable ?) Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. This will give us a better idea of what is happening with these disconnections. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. and is reached by going into manage other accounts. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. Learn more, Have I helped? Virgin Media Television; For business; Webmail; Sign-in; . Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Call Connection Service. As long as you have online access you can use that form. 25-08-2022 3. im told to log a complaint online- which you cant do as my account is no longer active! And obviously some other people are having trouble too. If you're looking to access your TV, broadband and phone account including your email, sign in here. 11:36, I have to give my credit card details which I am nervous about, on I'm afraisd there isn't a contact email address. The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. - edited This may make getting contacting them faster and more efficient in the future. 12:17. So essentially I would need to set up a gmail account then I could add that To the VM webmail? Lets hope that this handy feature returns soon. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. 12:35. on Those who submit a complaint form will receive a case ID via text within 48 hours. Currently leading all aspects of fundraising - Corporate, Community, Events, Individual, Marketing, Social Media and Strategy - Mentoring and supporting the fundraising teams at BUMBLEance.<br><br>A creative person with passion for social inequities. G o back to how it was.Oh! Sign up for broadband with one free call. Learn more, Have I helped? As with most Irish media and broadband companies, Virgin Media support is available to access over three main social media channels. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. Check when your contractual minimum period is over. I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. If possible, avoid calling when you are rushed for time. Note that 0345 numbers, although not free, are usually included in landline call packages. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on Did you know? There are no guarantees that my advice will work. so I guess we need some help to reset it as you suggest. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. 13-07-2022 01-05-2022 Cookies used for marketing and advertising purposes. I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. on To find contact information for a newspaper or TV station, search the name of the media outlet online. How to send a bulk email. on your sarcastic comment and emoji about me having internet is because I am using my 3G on my phone so I hope that helps your confusion. 24-01-2022 If the form does not allow you to complete the process, then yes, a letter is the only way. . 19:00. While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option. Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. 09-07-2022 This could save you valuable time, as opposed to trying to contact them. Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers. - edited 00:53. This is ridiculous! As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. 12-07-2022 Contacting Virgin Media - by phone or otherwise. Can anyone get into their web email? Have you checked out your online account for any offers available? ", So hence my frustration and tone of my OP. Hi folks. All lines are open from 8AM to midnight every day of the week and if you call out-of . You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. Our email service is a free service we offer to customers with an active broadband service with us. I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. Click Mark as Helpful Answer or use Kudos to say thanks, on On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. That means you don't have to use Blueyonder.co.uk webmail interface! To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. Re: Blueyonder email. Thanks for your post and welcome back to the Community. I now can't sign up for an online account as a I don't have the account number or area code and I need to contact . Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. 11-09-2022 14:31. The services and products mentioned on this website may only represent a small selection of the options available to you. The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. 25-08-2022 I can certainly appreciate your frustration with that. on online chat not working. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. Talk to other friendly customers and members of the Virgin Media team. I have tried on two home computers, my work computer and three different mobile devices. However, when clicking on such links, it generally redirects you to the contact or support pages. The message chat was also down on Monday, on If the email address to be blocked (i.e. They cannot wriggle out of it. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. These phone numbers work for people in the UK only. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Alternatively you can also use your mobile minutes to call without being charged extra. Fancy a chat? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Its headquarters are in Hook, Hampshire, United Kingdom. GIVE US A CALL. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). It . 15:38. 13:32. 11:54, Thanks for joining me on PM and allowing me to sort this for you , Just to update this thread, this was sorted via a password reset and virus scans being ran . Log in to your Virgin Media Business Mobile Account. Click Mark as Helpful Answer or use Kudos to say thanks, on 09:04. The provider is also active on Facebook, where you can post a message seeking help or advice. 12:39. I work during the week, so don't get a chance to call at any other time. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. I do have the address I want to block though, on D01 C9W8 Virgin Media employs several customer contact forms covering the more basic subjects. is there a solution to enable us to reset the password. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We compare deals for new customers looking to switch and save. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. They certainly are! We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. We only collect anonymous data. 13-07-2022 Try for free at rocketreach.co . Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. All rights reserved. These cookies allowed us to study how users navigate on the website. on 09-07-2022 The route now is to do it via the "My Virgin Media" account for that secondary email account . 150 - if you're calling from a Virgin Media mobile or mobile. Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. We use cookies to make wikiHow great. Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You can use the Live Chat service for sales, upgrades and complaints. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. We will continue to provide support for already existing email accounts, which will remain open. Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. I don't understand the relevance of your reply..?